Boutique Care Policies
Your satisfaction is our priority. You may cancel your order within 30 days of receipt.
The 30-day grace period commences from the date you, or a designated third party, takes physical possession of your Anna Elegant botanical hair-care selections.
To exercise your right to cancel, you must provide us with an unambiguous statement of your decision.
Contact our concierge at care@annaelegant.com
We will issue your reimbursement within 30 days of receiving your return. We utilize your original payment method, ensuring a seamless and fee-free transaction for your convenience.
Return Conditions:
For items to be eligible for a return, please ensure the following:
Purchased within 30 days
Original unopened packaging
Certain items are non-returnable:
Custom hair oil blends or personalized scalp treatments.
Items prone to rapid deterioration or past their organic freshness date.
Hygiene-sensitive products that were unsealed after delivery.
Products that have been inseparably mixed with other substances post-delivery.
We reserve the right to decline returns of any boutique merchandise that does not meet the criteria listed above.
Courier Policy
You are responsible for the cost and risk of the return journey. Please address all parcels to our flagship center:
12 Place Vendôme
We cannot be held responsible for items damaged or lost during return transit. We strongly advise using a trackable and insured service. Refunds are issued only upon verified receipt of goods.
Gifts:
For orders marked as gifts and shipped directly to you, a digital brand credit for the return value will be issued. A certificate will be emailed once we receive the returned botanical items.
If the order was not marked as a gift or was shipped to the purchaser first, the refund will be issued to the original purchaser through their secure payment method.
Concierge
For any inquiries regarding our refined returns process, reach us at care@annaelegant.com